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At Waxcrcraft, we want you to be completely satisfied with your indoor plant purchase. This Return Policy outlines the terms and conditions for returns and refunds.
To be eligible for a return, your plant must meet the following conditions:
If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number. Returns without authorization may not be accepted.
Once we receive and inspect your returned plant, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.
The following items cannot be returned:
We currently do not offer direct exchanges. If you wish to exchange a plant, please return the original plant and place a new order for the desired item.
If you have questions about returns or need to initiate a return, please contact us:
Waxcrcraft
10216 Northwest Hwy
Dallas, TX 75238
United States
Phone: +12146832359
Email: info@waxcrcraft.world